FAW99 Terms & Conditions – Complete Platform Usage Guide

Welcome to faw99, an online entertainment platform operated by FAW99 Holdings and running under a valid licence. These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and faw99 regarding your use of the website, services, and all content provided under the domain faw99-win.com and all associated subdomains.

By registering an account, accessing the platform, or using any faw99 service, you acknowledge that you have read, understood, and agree to be fully and unconditionally bound by these Terms. If you do not agree with any part of these Terms, you are advised not to use the faw99 platform.

To register and use faw99's services, you must meet all of the following requirements:

• Be at least 18 years old on the date of registration.
• Is legally capable of entering into a binding agreement.
• Not currently on a self-exclusion list submitted to faw99.
• Registering on behalf of another person or corporate entity without faw99's written authorisation.
• Faw99 is to be used for personal entertainment purposes only, and not for any commercial use or unauthorised research.

Faw99 reserves the right to request age verification documents at any time. Accepted documents include a Malaysian Identity Card (MyKad), a valid passport, or any official government-issued document containing a date of birth. Accounts will be suspended pending verification if there is any doubt regarding a member's age.

Each individual is only permitted to hold one (1) active account on faw99 at any one time. Creating multiple accounts — whether using the same name, phone number, email address, IC number, or IP address — is strictly prohibited.

During registration, you are required to provide the following information accurately and truthfully:

• Full name as stated in your official identification document
• An active and reachable Malaysian phone number
• A valid and active email address
• Exact date of birth
• A unique, strong password (minimum 8 characters, combining letters and numbers)

You are responsible for keeping your account information up to date should any changes occur. Inaccurate or outdated information may result in delays in withdrawal processing or a temporary restriction on your account.

Faw99 accepts deposits and processes withdrawals through the following recognised Malaysian payment methods:

• E-Wallet: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay
• Instant Transfer: DuitNow
• Online Banking (FPX): Maybank2u, CIMB Clicks, and other major Malaysian banks

Deposit Conditions: The minimum deposit is RM10. All deposits are processed within the timeframe specified by the respective payment provider, typically under 60 seconds. faw99 does not charge any processing fees for deposits; however, the payment provider may impose their own charges.

Withdrawal Conditions: The minimum withdrawal amount is RM20. Withdrawals to e-wallets (Touch 'n Go, GrabPay, Boost, ShopeePay) are typically completed within 5–15 minutes. Withdrawals to bank accounts via DuitNow or FPX take 15–30 minutes, depending on the operating hours of the respective bank.

The payment account used for withdrawals must be in the same name matching the name registered on the faw99 account. faw99 does not process withdrawals to third-party accounts. All transactions are in Malaysian Ringgit (RM / MYR) only.

Faw99 offers a variety of bonuses and promotions to registered members from time to time. All promotional offers — including deposit bonuses, cashback, reload bonuses, and free spins — are subject to the following terms:

• Each bonus has wagering requirements (rollover) as expressly stated in the relevant promotional terms. Members must fulfil these wagering requirements before any bonus balance or winnings derived from a bonus may be withdrawn.
• Bonuses are only valid within the specified validity period. Expired bonuses will not be reinstated.
• Faw99 reserves the right to void any bonus if there is evidence of fraudulent activity, promotion abuse, or a breach of these Terms.
• Each member is entitled to one welcome bonus only. Any attempt to claim the same bonus using multiple accounts or different details will be considered fraudulent.
• Certain games may be excluded or contribute at a different rate towards wagering requirements. Please refer to the specific promotion's terms for full details.

All games on faw99 – including Live Casino (baccarat, blackjack, roulette, dragon tiger, sic bo), slots, jackpot, Sports Betting (Malaysia Super League, EPL, badminton, NBA), e-sports, and other table games – must be played in accordance with the specific rules set for each game.

The following are strictly prohibited across all games on faw99:

• Use of any automated software, bots, or third-party tools to play or place bets
• Colluding with other players to exploit the game system ("collusion")
• Exploiting any technical bugs, display errors, or system vulnerabilities
• Placing mutually cancelling bets ("arbitrage betting") with the intent to exploit promotions
• Any form of money laundering through the faw99 platform

Faw99 uses a Random Number Generator (RNG) that has been certified by an independent body for all digital games. For Live Casino games, real human dealers manage all physical activity at the table. Game results are final once a round is completed.

You are fully responsible for keeping your faw99 account login credentials confidential, including your username and password. faw99 recommends that you:

• Use a unique, strong password (minimum 8 characters, combining uppercase letters, lowercase letters, numbers, and symbols)
• Never share your login credentials with anyone
• Log out of your account when using a shared device
• Enabling two-factor authentication (2FA) where available
• Report any suspicious activity on your account to the faw99 support team immediately

Faw99 shall not be held liable for any losses arising from the sharing of login credentials, failure to maintain account security, or unauthorised use of your account due to circumstances beyond faw99's control.

Closure at member's request: You may request the closure of your faw99 account at any time by contacting our customer support team. Prior to closure, all balances eligible for withdrawal will be processed in accordance with the standard withdrawal procedure.

Closure or suspension by faw99: faw99 reserves the right to suspend or close any member's account without prior notice under the following circumstances:

• Violation of any part of these Terms
• Providing false or misleading registration information
• Confirmation that a member is under 18 years of age
• Multiple account registration
• Fraudulent activity, money laundering, or any other illegal activities
• Abuse of the bonus or promotional system
• Account inactivity exceeding 12 consecutive months

In the event of account closure due to a breach of these Terms, faw99 reserves the right to forfeit all balances, bonuses, and winnings accumulated in the affected account.

Faw99 strives to keep the platform running smoothly 24/7. However, faw99 is not liable for any loss or damage arising from:

• Temporary service disruptions due to scheduled or unplanned system maintenance
• Internet connectivity issues on the user's end
• Processing delays caused by third-party payment providers
• Game outcomes determined by a certified RNG system
• Errors arising from a user's own mistake when entering bet information

Under no circumstances shall faw99's total liability to any member exceed the net deposits made by that member in the 30 days preceding the relevant claim. This limit is the maximum permitted and is subject to applicable Malaysian law.

Faw99 reserves the right to amend, update, or replace any part of these Terms at any time. Members will be notified of material changes through:

• In-platform notifications on faw99 (banners or pop-up notifications)
• Email to the address registered on the account
• Update the "Last Updated" date at the top of this document

Continued use of the faw99 platform after any amendment takes effect will be deemed as your acceptance of the revised Terms. faw99 recommends that you review this Terms & Conditions page periodically to ensure you are always up to date.

Faw99 takes our responsibility towards the well-being of all members seriously. We provide tools and resources to help members manage their gaming activity responsibly:

• Deposit Limits: Set daily, weekly, or monthly deposit limits in your account settings
• Loss Limit: Set a maximum loss limit for a specified period
• Session Time Limits: Set a time limit for your gaming sessions on the faw99 platform
• Play Break: Take a break from playing for 24 hours, 7 days, or 30 days
• Self-Exclusion: Temporarily or permanently close your account if you feel that gambling is affecting your well-being

If you or someone you know may be experiencing gambling-related issues, please contact the faw99 support team or visit the Responsible Gaming for information and support resources available in Malaysia.

If you have any questions, concerns, or complaints regarding these Terms & Conditions or your use of the faw99 platform, please contact us through the following channels:

• Email: support@faw99-win.com
• Live Chat: Available 24/7 on the faw99 platform (response time: under 5 minutes)
• WhatsApp: Available for immediate enquiries during operating hours

The faw99 support team operates 24 hours a day, 7 days a week, providing assistance in Bahasa Melayu, English, and Mandarin. All complaints will be investigated and responded to within 24 working hours.

For complaints that cannot be resolved through regular support channels, you may submit a written complaint to faw99 management via the email above, with "Official Complaint" in the subject line.